Return Policy
30-Day Return Policy
We know recovery can be a stressful time, and our goal is to make things as easy as possible for you. If something isn't quite right with your order, you're welcome to send it back to us - we'll do our best to take care of you.
Return Eligibility
- Timeframe: Items may be returned within 30 days of the date you placed your order.
- Condition: To receive a full refund, items must be returned in an unused condition.
How to Return an Item
- Contact us: Email info@jdcareusa.com or use our contact form with your order number and the item(s) you wish to return. We will confirm your return and provide any additional instructions.
- Package your return: Place the item(s) in their original packaging with all parts included. Include a note with your name and order number inside the package.
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Ship to:
JDCare USA
4582 Atwater Ct, Suite 5
Buford, GA 30518
Refund Processing
- Timeline: Refunds are processed within 5-7 business days of our team receiving and inspecting your returned item(s).
- Method: Refunds are issued to your original payment method (credit card, PayPal, or Shop Pay).
- Notification: You will receive an email confirmation once your refund has been processed.
- Shipping charges: Original shipping charges, if any, are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us. We will arrange a replacement or refund at no cost to you.
Questions?
If you need help with your return, please contact us. Our caring team is always happy to support you.
