Return Policy

30-Day Return Policy

Free 30-Day Returns ā€” return shipping is on us; we email you a prepaid return label.

We know recovery can be a stressful time, and our goal is to make things as easy as possible for you. If something isn't quite right with your order, you're welcome to send it back to us - we'll do our best to take care of you.

Return Eligibility
  • Timeframe: Items may be returned within 30 days of the date you placed your order.
  • Condition: Items must be returned unused and in their original packaging with all components included. For health and hygiene reasons, opened or used items cannot be accepted for refund.
  • Return Shipping: Return shipping is free. We provide a prepaid return label so you don't have to worry about postage.
How to Return an Item
  1. Contact us to receive a prepaid return label: Email info@jdcareusa.com or use our contact form with your order number and the item(s) you wish to return. We will confirm your return and email you a prepaid return label with shipping instructions.
  2. Package your return: Place the item(s) in their original packaging with all parts and components included. Include a note with your name and order number inside the package, and attach the prepaid return label to the outside.
Refund Processing
  • Timeline: Refunds are processed within 5-7 business days of our team receiving and inspecting your returned item(s).
  • Method: Refunds are issued to your original payment method (credit card, PayPal, or Shop Pay).
  • Notification: You will receive an email confirmation once your refund has been processed.
  • Shipping charges: Shipping is free both ways for our customers ā€” we offer free standard shipping on orders over $25, and return shipping is 100% free when using our prepaid return label. (Any optional expedited shipping paid at checkout is non-refundable unless the return is due to our error.)
Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us. We will arrange a replacement or refund at no cost to you.

Questions?

If you need help with your return, please contact us. Our caring team is always happy to support you.